AWS Managed Services for eCommerce
SnapTec provides 24/7 AWS managed services for eCommerce infrastructure: monitoring, tuning, and incident response across Amazon OpenSearch, WAF, CloudFront, and EKS, so your store stays fast and available without an in-house cloud team.
AWS Advanced Consulting Partner | 24/7 Monitoring & Incident Response
Most eCommerce Teams Don't Need Another Cloud Vendor
They need someone who actually watches the infrastructure they already have and fixes problems before a customer notices them. That's the gap AWS Managed Services closes: ongoing, hands-on management of the AWS services your store actually depends on, not a dashboard you have to remember to check.
Who This Is For
This service fits teams running meaningful traffic on AWS who don't have, or don't want to build, an in-house team dedicated to watching infrastructure around the clock.
Teams Running Meaningful AWS Traffic
You're running real traffic on AWS but don't have, or don't want to build, an in-house team dedicated to watching infrastructure around the clock.
Stores Pairing With a Magento Health Check or Hyvä Migration
A natural fit alongside a Magento Health Check or a Hyvä performance migration, for stores where the frontend has been optimized but the underlying infrastructure still needs an active owner.
Shopify Plus Brands With Composable Infrastructure
Relevant for Shopify Plus brands running significant headless or composable infrastructure alongside their storefront, where the surrounding systems, not Shopify itself, are what actually needs managing.
What AWS Managed Services Actually Covers
We manage the four AWS services that most directly affect whether an eCommerce store stays fast, secure, and available: Amazon OpenSearch for catalog search and analytics, AWS WAF for edge security, Amazon CloudFront for content delivery, and Amazon EKS for containerized application workloads. Each one degrades quietly if nobody's actively tuning it.
24/7 Monitoring & Alerting
Across compute, storage, network, and application-layer metrics, with real thresholds tuned to your actual traffic patterns rather than generic defaults.
Ongoing Performance Tuning
Cache hit ratios, query performance, and resource utilization reviewed on a recurring cadence, not a one-time setup.
Security Patching & Compliance Monitoring
Keeping WAF rules current against emerging threats rather than a rule set frozen at implementation.
Incident Response With a Real Escalation Path
A critical alert reaches a person who can act, not just a Slack channel nobody's watching at 2am.
Monthly Reporting
Ties infrastructure performance back to business metrics, uptime, response time, cost, rather than raw server statistics nobody outside engineering can use.
Why eCommerce Infrastructure Needs Active Management, Not Just Hosting
Static hosting assumes your traffic and workload stay roughly constant. eCommerce doesn't work that way, and infrastructure that isn't actively managed doesn't scale gracefully to meet a spike, it just fails at the worst possible moment.
AWS Advanced Consulting Partner
We hold AWS Advanced Consulting Partner status. The engineers managing your infrastructure operate this stack daily, not generalists reading a dashboard.
We Specialize, We Don't Spread Thin
OpenSearch, WAF, CloudFront, and EKS are the four services with the most direct, measurable impact on eCommerce performance and security, and the ones we actually specialize in.
Real Escalation, Not a Ticket Queue
Critical alerts reach a person who can act, typically acknowledged within 15 minutes, not a ticket queue or an unwatched Slack channel.
Reporting Tied to Business Outcomes
Monthly reports connect infrastructure health to uptime, response time, and cost, not raw server statistics nobody outside engineering can use.
How We Actually Run This
A structured process from first audit to ongoing active management.
Infrastructure Audit
We review your current AWS setup across OpenSearch, WAF, CloudFront, and EKS (or whichever subset applies), documenting configuration, known issues, and gaps against best practice.
Baseline & Alert Configuration
We establish real performance baselines from your actual traffic and configure alerting thresholds around them, not generic defaults that either miss real problems or create alert fatigue.
Active Management Begins
24/7 monitoring goes live, with our team actively tuning performance, applying security patches, and responding to incidents as they occur rather than waiting for a scheduled check-in.
Monthly Review & Optimization
You get a monthly report connecting infrastructure health to business outcomes, plus a prioritized list of optimization opportunities, cost, performance, or security, worth acting on next.
What Active Management Actually Delivers
The core commitments behind every engagement.
Frequently Asked Questions
What's the difference between AWS Managed Services and just using AWS directly?
AWS provides the infrastructure. Managed services means an experienced team is actively configuring, monitoring, and tuning that infrastructure on an ongoing basis, catching problems before they affect your store rather than after a customer reports one.
Do you manage our whole AWS environment, or just these four services?
We specialize in OpenSearch, WAF, CloudFront, and EKS because they're the services with the most direct, measurable impact on eCommerce performance and security. We scope engagements around what you actually run; if your infrastructure includes other services, we'll tell you honestly whether they need active management or not.
How fast do you respond to a critical incident?
Critical alerts are typically acknowledged within 15 minutes, with an escalation path that reaches a real engineer, not a ticket queue. Exact response SLAs are agreed as part of your specific engagement.
Is this a replacement for our in-house team, or a supplement?
Both models work. Some clients use us as their entire infrastructure management function; others use us specifically for after-hours and weekend coverage their in-house team can't provide around the clock.
Want a Straight Read on Whether Your Infrastructure Needs Active Management?
We'll audit your current AWS setup across OpenSearch, WAF, CloudFront, and EKS and tell you honestly where the risk actually is.
AWS Advanced Consulting Partner | 24/7 Monitoring & Incident Response